Featured Posts

Apple Store Employees Create a Raving FanApple Store Employees Create a Raving Fan It is not about being a Mac person or a Windows person. I know there are many personal preferences to that debate, but our decisions are based a lot on our history. This...

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An Apology Can Overcome the Most Difficult MistakesAn Apology Can Overcome the Most Difficult Mistakes Last week while I was in Chicago I received a call from my wife regarding an explanation of benefits (EOB) insurance form she received in the mail.  This is not something...

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Is Social Media A Fundamental Shift for Customer Service?Is Social Media A Fundamental Shift for Customer Service? As I am sitting here preparing for my keynote at the Call Center Summit in Orlando I keep thinking about this question.  I have seen a fascination with social media uses...

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When Life Gives You Lemons, Just Make Lemonade!When Life Gives You Lemons, Just Make Lemonade! "There is a lesson to be learned from the Lemonade Girl with the pretty blue eyes and hair that once curled.  You see, Alex lived by the words from which her foundation...

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Attention C-Suite: The Times They Are A-Changin'Attention C-Suite: The Times They Are A-Changin' The C-Suite needs to hear some words from Bob Dylan: Come gather 'round people Wherever you roam And admit that the waters Around you have grown And accept it that...

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Time to be Frank Rss

Speaking Events

This page is updated with upcoming speaking engagements and panels.  If you are interested in me being a part of your event please email me at work:  frank_eliason@cable.comcast.com.

April 26

Field Services

Understanding Your Customers And Enhancing Service Delivery Through Web Based Initiatives

Phoenix, AZ

http://www.wbresearch.com/fieldserviceusa/

April 25 – 28

SOCAP Spring Symposium

“Social Media Bootcamp”

Atlanta, GA

https://www.socap.org/Events/symp10/index.html

May 12 – 14

LiNC 2010

San Francisco, CA

http://www.lithium.com/conference/linc2010/speakers.html

May 12

Smash Summit

San Francisco, CA

http://smashsummit.com/

May 13

Webinar

“Social Media – How your Contact Center WILL be Affected”

June 14

Twtrcon

New York, NY

http://twtrcon.com/

June 14 – 17

Enterprise 2.0

Boston, MA

http://www.e2conf.com/boston/

June 14 – 18

Call Center Week

Las Vegas, NV

http://www.callcenterweek.com

August 13

Big South Social Media Summit

Nashville, TN

http://www.bigsouthsocialmediasummit.com/

October 14-16

Blog World & New Media Expo

Healthcare and Social Media

Speaking with Drew Olanoff

Las Vegas, NV

http://www.blogworldexpo.com/

SOME OF MY PAST EVENTS

  • 2010 Congress on Healthcare Leadership
  • Dachis Group Social Business Summit
  • 2010 SxSW
  • AIMA “Big Brands Discuss Social Media Initiatives”
  • Gnomedex 2009
  • Radian 6 Rockstars of Social CRM
  • Comcast New Media Exchange
  • Federated Media Conversational Marketing Summit 2009
  • TWTRCON San Francisco
  • Frost and Sullivan Customer Service Executive Mindxchange 2009
  • OMMA Social
  • WOMMA Summit 2008
  • CRM Evolution 2009
  • Ragan Webinar: Twitter for Communicators
  • ATA Mid Atlantic – Social Media
  • IBM Social Media Conference
  • Blog World 2008
  • Marketing Prof 2008
  • 5th Annual Call Center Summit
  • WOMMA (Word of Mouth Marketing Association) Summit 2009
  • C5 Conference (Private Event)
  • Wharton Undergraduate Marketing Conference
  • Best Practices for Applying Social Media in Healthcare
  • CTAM (Cable & Telecommunications Association for Marketing) Summit 2009
  • Comcast Internal Event “Customer Service 2.0: Using Social Media to Improve the Customer Experience”
  • Participatory Marketing Network (PMN) - Building a Brand One Customer at a Time by Listening & Participating
  • Blog World 2009
  • Comcast New Media Exchange