Hi!  My name is Frank Eliason.  Most people have learned about me through my work from Comcast and in Social Media.  I am very proud of that work, but there is a little more to me then that!  Hopefully everyone will learn a little bit more about me as well as my thoughts for Customer Service and Social Media.  I have alway lived in the Philadelphia area.  I am married to Carolyn and we have  3 children:  Lily, Robyn, and our angel Gia (To learn more about our family website visit www.eliasonfamily.info).  Besides enjoying helping others, my interests are sports, especially football.  I am also a gadget geek; I love my electronics!

I have always looked at the work I do as simply common sense, but I have been privileged to be recognized by some wonderful people.  Here are a few of my favorite news stories:

• Business Week – “Comcast’s Twitter Man”
• ABC World News Tonight – “Still on Hold? Twitter Can Rescue You From Customer Service Line Waits”
• New York Times – “Griping Online? Comcast Hears and Talks Back”
• USA Today – “Businesses Use Twitter to Communicate with Customers”
• Wall Street Journal – “Comcast’s Twitter Guru Speaks”
• Wired Magazine – “The Dark Lord of Broadband Tries to Fix Comcast’s Image”

I want to also thank the authors of the following books for recognizing the hard work of my team:

Besides this, I have recently been asked to serve on the advisory board for Drexel University’s Center for Corporate Reputation Management.  I am also a proud member of the Society of Consumer Affairs Professionals (SOCAP)

I appreciate you taking the time to visit!  Please let me know your thoughts by commenting on my posts.

Frank

Email:  Dad@Eliasonfamily.info