Comments on: Birds of a Feather Flock Together

By: Technically Philly » Frank Eliason formerly of @ComcastCares talks customer service and moving on | Covering the Community of People Who Use Technology in Philadelphia.

Tue, 17 Aug 2010 00:24:24 +0000

[...] of rewriting the post, (show the blog item that explains) the most powerful aspect to Twitter and the reason I am a firm believer in personal connections. [...]

By: ComcastCares’s Eliason Shares Twitter Tips | Finley & Cook, PLLC

ComcastCares’s Eliason Shares Twitter Tips | Finley & Cook, PLLC — Thu, 15 Oct 2009 23:22:13 +0000

[...] guy, Eliason says his online relationships are real. He found that out recently on the anniversary of his daughter’s death, when he stayed offline for a day. When he logged back on, he saw that people on Twitter had [...]

By: Steve Gaines

Steve Gaines — Mon, 10 Aug 2009 18:10:50 +0000

Frank,
By doing what you do you prove the power of passionate caring people who work behind the logos of big or small companies. And how that passion and caring breaks those barriers down to connect people on levels that carry way beyond any business transaction.

I can’t imagine the pain of the loss you’ll wrestle with for the rest of your life. And let me be just one more voice among the thousands who cares about you.

By: Steve Whitaker

Steve Whitaker — Mon, 10 Aug 2009 17:52:19 +0000

Frank – I’d like to echo what’s already been said. I’m so sorry for your loss. You are one of the people who makes Twitter great, and Comcast is very lucky to have you as is, I imagine, your family.

By: Russell Mitchell

Russell Mitchell — Wed, 29 Jul 2009 15:41:11 +0000

Hey Frank,

I’m also a father with a 2 1/2yr old Boy, and 10mo old Girl.
I lost my Father 07/22/2004. It seems like everyone lost something, or someone that month. I’m truly sorry for your loss. Thinking about losing my own kids rips me apart inside.

Just came over from Twitter for your “Blank” article. I just started on Twitter a few weeks ago, and finding Comcast on Twitter 2 days ago really made me happy.

This story really put me back in my place with my recent anger’s towards Comcast Customer Service.

I hope everything has been well for you.

Take care,
Russell Mitchell

By: Ryan

Ryan — Fri, 24 Jul 2009 15:59:43 +0000

As a fellow Customer Service enthusiast, I have followed your posts and progress and feel pretty connected to the business side of what you have accomplished. This post however connects me to you in a different way. As a father my heart goes out to you and your wife. This post shows amazing character you live by.

By: Jason Young

Jason Young — Fri, 24 Jul 2009 15:42:02 +0000

I am truly sorry for your loss. You are a great member of the Twitter family, and your impact for the Comcast brand in a positive light is tremendous. I try to give my local Comcast office first shot at finding a remedy to any issues I may have, but I know that if I do not feel like I am making any progress, Frank a.k.a. @comcastcares is just a tweet away. I can’t tell you how much that has done for my loyalty to Comcast. You were the one that hooked me up with the Triple Play package over a year ago and turned me into a new Comcast customer dropping my satellite service, home phone service, and DSL to switch to Comcast. When my year-long introductory rate ran out, you were there again to get me the best deal and service for a new programming package. YOU are the primary reason why my family uses Comcast. Best wishes and have a great weekend!